From the pages of CargoTalk: Technology reduces the manpower cost: Chander Agarwal

Stressing on the difficulties being faced by the unorganised sector and how difficult it is going to be for them to survive, Chander Agarwal, Managing Director, TCI Express said, “The unorganised segment is going to go through a tough time in the next few years because if they are not asset light or manpower heavy, it’s going to be very challenging.” He continued, “Looking at the way the organised segment is positioned, the entire crisis has helped us to manage our cost and become more lean.” Adding to this, Goyal said, “With the help of technology, manpower cost has come down; it has made us realise that a number of field staff were not even required.”