‘AI has the power to ease airport bottlenecks’

C.K.Govil, President, ACAAI and CMD Activair Airfreight India, said, “Efficient air cargo operations, optimized logistics and an improved customer experience are what AI can bring to our industry. It has the power to ease bottlenecks at airports, make data transparent and well organised, and optimize storage in warehouses and planning for flights. AI can facilitate information collection, processing, and flow, thus reducing disruptions in the supply chain. Besides tracking shipments in real-time, AI can forecast delays based on previous data. This would help the industry players save time, money and prevent delay in last-mile delivery.  We have seen AI-enabled chatbots strengthening customer support in many industries. It will bring about a change in the way we manage customer queries and make air cargo booking and reservations simpler. He added “The talk of AI taking over jobs is as old as technology making humans redundant. That did not happen because we are smarter than technology and made it work for our benefit. We need people skilled at people using and employing AI to our advantage. The change is already happening; we can turn the tide in our favour by embracing it.”