IBS Software announced a breakthrough in AI-driven cargo management at the 25th edition of its flagship Cargo Forum in New Delhi, unveiling a new generation of AI-powered virtual agents designed to redefine how airlines and cargo handlers operate. The new Agentic AI suite brings intelligence, speed, and foresight to mission-critical workflows across the iCargo platform, setting a new standard for digital cargo transformation. The Agentic AI suite introduces intelligent, conversational agents embedded across the iCargo platform to support key business functions such as Revenue Management, Customer Service, Mail Management, and Sales. Users can interact in natural language to receive contextual insights and real-time recommendations. These agents don’t just respond, they predict, recommend and explain. Whether it’s optimizing yield, resolving customer queries in seconds, or flagging anomalies in mail and sales processes, the AI suite turns data into real-time decisions, reducing human effort while boosting accuracy and speed. According to Radhesh Menon, Head of Cargo & Logistics Solutions at IBS Software, the new tools are built to address real-world challenges across the cargo value chain. “These AI agents act as copilots, empowering cargo teams to recover revenue faster, respond to disruptions instantly, and deliver personalized customer experiences at scale. This is about transforming operations from reactive to predictive,” he said.  The platform’s three-pronged approach focuses on transforming customer experiences through conversational and hyper-personalised interfaces, driving operational excellence via intelligent virtual agents and fostering an AI-first culture that democratises insights across teams. These innovations are designed to deliver measurable outcomes – faster revenue recovery, reduced manual effort, and improved service levels, while ensuring trust, compliance and scalability for global cargo operations.

J. Krishnan, Partner, S. Natesa Iyer Logistics LLP, was presented with the Cargo Legend Award at the recently concluded India Cargo Awards in New Delhi. Expressing his thoughts, he said, “The air cargo and logistics industry must recognise, encourage and inspire the new generation to work with passion and commitment. Awards like these play a vital role in building enthusiasm and drawing young talent to take this industry to greater heights. If I were the minister, I would ensure logistics is introduced as a subject right from middle school to create awareness and interest early on.”

  Air cargo demand grew 4.1 per cent in August, marking the sixth consecutive month of year-on-year growth. Volumes continue to grow even as global trade patterns change. Air cargo has benefitted from a shift from sea for some high value goods as shippers try to minimise the risk of tariff changes,” said Willie Walsh, Director-General, IATA.  And growth patterns indicate some being diverted away from North America, fuelling stronger growth for the Europe–Asia, within Asia, Africa–Asia, and Middle East–Asia trade lanes. “This adaptability is vital as the shippers navigate the evolving landscape of US tariff policy,” Walsh said.

To align with PM Gati Shakti and National Logistics Policy, and focus on reducing logistics costs, SATRAC has introduced the country’s first-ever Road Train Trailers. The concept — where two trailers are linked and hauled by a single prime mover — enables higher freight volume per trip. The innovation is designed to enhance long-haul freight efficiency and redefine standards of safety and performance across India’s supply chain network. This translates into fewer trips, lower fuel and manpower costs, and improved turnaround times. The increased payload directly reduces cost per tonne-kilometre, offering substantial savings for transporters and logistics operators.

  CargoAi platform announced the integration of its Quote and Book API with the Descartes Global Price Management™ (GPM) solution. The combined technologies advance the digitalisation of the air cargo booking process by providing Descartes’ customers with simplified, on demand access to rates, schedules and capacity for over 106 airlines at the click of a button.

ClickPost announced the expansion of its AI voice agent, Parth, with a new Order Confirmation capability designed to help brands combat fake orders, COD cancellations, and last-minute delivery failures especially during the festive rush. ClickPost’s Parth, already trusted by brands, such as MyMuse and Agrim, has set an industry standard for post-dispatch automation, using human-like voice AI to contact customers after a failed delivery attempt, resolve issues, and successfully reschedule shipments. Building on this success, Parth’s capabilities are now enhanced to manage the critical pre-dispatch phase, creating a complete, end-to-end AI communication suite for e-commerce brands.

KSH Infra and WSB Real Estate Partners (WSB), along with co-investors, will develop a 50-acre industrial and logistics park at Hosur with an investment of Rs 450 crore. The two parties reached an asset-level joint venture. WSB along with co-investors holds 74 per cent and KSH INFRA has 26 per cent stake in the venture, a statement stated. The park has a developable area of 1.25 million square feet. KSH INFRA has built a strong presence in the industrial and logistics sector with six parks across India, including three successful exits at Chakan I, Chakan II, and Talegaon.

SafeStorage has unveiled a new state-of-the-art warehouse facility in Bengaluru, backed by an investment of ₹5 crore. It also launched AI-powered tools — Agentic CRM and Smart Warehouse Management System (WMS), to drive operational excellence and customer convenience. This announcement comes as SafeStorage celebrates 10 successful years in business. The newly inaugurated facility in Bengaluru 75,000 sqft advanced security systems, 24×7 surveillance, climate-controlled zones, and smart inventory tracking powered by WMS. Strategically located, it caters to a wide range of customers including individuals relocating or renovating homes, corporates seeking secure storage for records and office assets, and e-commerce businesses managing surplus stock. The facility is designed to accommodate all these diverse storage needs under one roof.

Carrier Transicold introduced its next-generation, all-electric refrigeration unit, the Pulsor eCool, at the REFCOLD Cold Chain Exhibition in New Delhi. “The Pulsor eCool represents a step forward in efficient and smart refrigeration,” said Pankaj Mehta, MD, Truck Trailer India, Carrier Transicold. “Designed specifically for India’s dynamic logistics landscape, it meets the demand for EV-compatible solutions and sets a benchmark for clean, intelligent cold chain performance.” Engineered for energy efficiency, the unit features a high-efficiency inverter compressor and a patented inverter heat dissipation design, which together reduces energy consumption, while enhancing operational output.

The DGCA has granted their approval for Dangerous Goods Management (DGM) India’s training facilities at Ahmedabad and Kolkata,” confirmed Radharamanan Panicker, Managing Director, DGM. He stated that they are happy to be back at these places with the new CBTA based framework. “This approach emphasises a practical based approach to learning. He informed that DGM will launch its first competence-based DG recurrent course for personnel responsible for processing and accepting dangerous goods on 6 October 2025 at Ahmedabad. Course in Kolkata will be launched by mid-October.” Regarding expansion to other locations in India, he informed that their training facility cum office at Delhi will be ready and inaugurated on 2 October. The training will start once the facility is approved by DGCA. Our expansion is controlled to serve the safety needs of Indian civil aviation. He took the opportunity to thank DGCA officials for guiding the training institutes through the process for implementing the DG training based on the new CBTA framework.