‘Training workforce & clear communication with customers vital’

Nomita Kothari, CEO, New Globe Logistik LLP shares, “As logisticians, we must always be well-prepared in advance and be ready to deal with any unforeseen circumstances, and also make sure it doesn’t affect business and relationship with customers.  We need to train and up-skill our workforce to take proactive measures especially during Monsoons to prevent delay and damage. It is imperative that cargo movement is not affected for which we need to act efficiently using risk mitigation options. There should be an honest and clear communication with the customers on shipment status. Communication plays a very important role – not only with customers, but also with the airlines, custodians, truckers etc. Understanding the issues, taking preventive measures and innovative ways to timely resolve the issues is imperative.”