DHL adds road functionality to its digital portal as usage increases

DHL has announced a series of new upgrades to its myDHLi online booking and management system as its user base grows rapidly in the first quarter of the year. The freight forwarding giant said that it would add road freight to existing ocean and air services — launched last year — to give its customers full visibility and ability to manage shipments across the supply chain. The roll out of the road functionality will begin in Turkey.

Speaking at an online event to reveal the latest developments, DHL Global Forwarding, Freight chief executive Tim Schwarth said that the platform has seen a “tremendous” increase in the number of users since the start of the year.

He said at the end of 2020 there were around 1,000 customers using the platform, but this has now increased to 3,000 across 62 countries. Meanwhile, revenues generated online in the first quarter were up by around 56% compared with a year earlier. The company hopes that by the end of the year, between 8,000 and 10,000 customers will be using the platform.