Transworld Group launches WhatsApp service for customers

To provide quick and efficient services to their customers, Transworld Group has launched WhatsApp service for their customers. The features include real-time push notifications of shipment journey and two-way communication—AI-enabled Chatbot—where the users can interact with bot and get real-time details on their mobile.
Ritesh S. Ramakrishnan, Joint Managing Director, Transworld Group, highlights, “To serve our customers more efficiently, we have officially launched our WhatsApp for Business Services. We are focusing on a simple and reliable communication channel but at the same time quick, rich conversational customer experiences, which we are offering through WhatsApp and AI-based two-way communication—Chatbot. This will include an on-demand, real-time and personalised customer interaction for notifications related to booking, container release, shipment status right from pick-up to delivery, an end-to-end update on your shipment digitally and at any time.”