Sunil Kohli, MD, Rahat Cargo said, “To achieve optimal efficiencies and productive outcomes on the desired levels, it’s imperative that the logistics industry must opt for latest technical and digital tools available such as Paperless processing, Internet of Things(IoT), Artificial Intelligence(AI), Machine Learning(ML), Drones and Robotics technologies etc which would require the industry to invest heavily on training and development programme to their skilled workforce. To further ensure highly productive results out of such technologies, it’s essential that the logistics industry should be equipped with adequate infrastructure which covers smooth roads & state-of-the-art airports to overcome the critical challenges namely capacity shortages, delays in transportation and congestion etc. Since the industry expresses its reluctance towards change due to fiscal implications, the government therefore is expected to step in to provide all possible monetary subsidies apart from infrastructural support to the stakeholders.”