American Airlines Cargo enhances online airfreight booking system

To give its customers more autonomy when booking, schedule searching and submitting claims online, American Airlines Cargo has added new features to its digital booking platform aacargo.com. “Our new technology platform allows for a better experience for our customers, enables them to make bookings at their convenience and offers more flexibility and efficiencies behind the scenes for our team members,” says Angela Hudson, Head of Transformation, American Airlines Cargo.
The latest new tools will both streamline and advance business through reduced paper use and an increasingly more touchless system. This type of efficient foundation allows for greater flexibility and speed to market for new products and solutions to continue to provide the best in customer service.
The entire technology transition began more than three years ago and involves more than 8,000 team members in cargo and airport operations, and more than 30,000 customers.