Cargo Breaking News
Amazon Transportation Services (Amazon India) and the Department of Posts (India Post) announced a strategic Memorandum of Understanding to fortify their nationwide logistics partnership. By combining Amazon’s customer-centricity and technological prowess with India Post’s vast last-mile delivery network and decades of expertise, the collaboration aims to redefine benchmarks in e-commerce logistics. Under the MoU, the two will closely synchronize operations through seamless integration and knowledge exchange to maximize efficiencies, optimize resource utilization, and explore capacity sharing across their logistics networks. The alliance will drive mutual growth while elevating the delivery experience for Amazon customers, especially in remote and rural parts of India.
In the last 2-3 years, India Post’s footprint across Amazon logistics network has more than doubled with pickup points growing from 6 locations to 13 locations across the country. In another first, Amazon became the first ecommerce company to enable an end-to-end integrated cash-on-delivery solution with India Post. This along with overall improvements has resulted in a near 3X increase in the volume of Amazon parcels being delivered via India Post in the past 18 months.
Abhinav Singh, VP Operations, Amazon India said, “Our relationship with India Post has been a pivotal part of Amazon’s growth story in India and has contributed to making ecommerce a nationwide phenomenon. By joining forces with this iconic institution that has served India for decades, we have been able to create new benchmarks in logistics and customer service repeatedly over the years. This aligns seamlessly with the government’s vision to modernize and augment India Post’s services and reach using cutting-edge technology and processes. As we elevate this alliance to the next level through the MoU signed today, I am confident that the best is yet to come. With Amazon’s customer obsession and India Post’s unparalleled nationwide presence, we are uniquely positioned to redefine the e-commerce logistics experience. We look forward to achieving many more milestones together in service of our customers and communities across India.
