‘AI will assist in intelligent decision making in cargo biz’

At the recently concluded ACAAI’s 47th Annual Convention, Ramesh Mamidala, Head – Cargo, Air India shares,  “There are few areas that would be heavily impacted as a result of evolution of Artificial Intelligence. CRM services, revenue management and pricing, demand forecasting which will depend on data availability, reliability and how your business analytics skills are and intelligent decision making using accurate data analytics are some of them. These functions will be positively impacted and they will help us in the coming decade in terms of the industry becoming more intelligent, better and more profitable. That’s what I foresee coming as a result of AI evolution in the industry.”