Etihad Cargo boosts pharma business to benefit customers

Etihad Cargo has launched Pharma Champions, a development programme to further build its pharmaceutical business and support teams to enhance local expertise, benefiting the carrier’s customers and partners with improved service levels. The programme comprises online and onsite training, a visit to Etihad Cargo’s dedicated pharmaceutical hub and the development of a dedicated PharmaLife action plan, giving participants the tools to identify new business opportunities and ensure Etihad Cargo’s PharmaLife product is delivered in full compliance with international standards. “Etihad Cargo has developed and launched Pharma Champions to enhance the carrier’s capabilities in transporting high-value, temperature-sensitive pharmaceuticals across its global network,” said Tim Isik, vice president commercial at Etihad Cargo. “In addition to giving participants — Etihad Cargo’s Pharma Champions — a more in-depth understanding of PharmaLife’s key features, the programme facilitates the development of a tailored PharmaLife action plan that will enable the champions to provide customer service excellence, enhanced customer response times and expertise within their regions. “These Pharma Champions are an integral part of Etihad Cargo’s cool chain strategy and operations for the coming years and will act as focal contact points in the carrier’s key PharmaLife markets.