“On the international front, we should have a smooth custom clearance when it comes to airlines. Another important aspect is processes which include regulations. Disruptions are going to happen more and more. As far as the pharmaceuticals is concerned, requirement for the deep frozen will definitely increase. There is a lot to learn from the covid-19 pandemic. I am a true believer of transparency. For this, we should be more clear on data sharing, location sharing etc. We should be able to give exact explanation to the customer about the shipments. For all this technology is there to help us.” says Fabrice Panza, Manager, Global Col Chain, Etihad Cargo