Cargo Breaking News
SriLankan Cargo unveiled its reinvented service delivery framework and website, with a strong focus on customer experience. The new service model of SriLankan Cargo classifies service delivery under Freshness Class, Wellness Class, Precious Class and Guardian Class to ensure consistent and premium care for customers and their consignments. It also includes a 24/7 service hotline and a redesigned website for a better user experience.
“We are excited to present our latest innovation – product verticals – that is the culmination of our collective focus, dedication and creativity in the pursuit of excellence in airfreight services. SriLankan Cargo is passionate about serving its customers even better by setting new standards, which when coupled with the innate warmth and friendliness of our people, create a service that rivals the best in class,” stated Chaminda Perera, Head of Cargo of SriLankan Airlines.
The four classes of service emphasize precision in activities throughout the airfreight logistics process. Freshness Class and Wellness Class focus on priority service, rapid connections and advanced cold chain management to conserve the freshness of perishable cargo and potency of medicine, respectively. Precious Class pledges to offer the highest degree of security for valuable and vulnerable cargo, and Guardian Class aims to provide all the comfort and care that pets and other animals need during air transportation.
