Explaining the role of freight forwarder, Huned Gandhi, Managing Director Air & Sea Logistics Indian Subcontinent, Dachser, says, “One must remember that the logistics industry is an intense service driven sector, it demands a personal touch, understanding and adaptability to totally new and unexpected situations arising from the complexity of global supply chains and a human intervention in managing these complexities plays a key role in managing, designing and optimising the supply chains. This expertise stems from years of experience, deep understanding of global markets, and customising cost-effective solutions for meeting the specific requirements of the customers and industries. Thus, the need for reliable logistics partners / freight forwarders will always remain and cannot be eliminated.”