Cargo Breaking News
IBS Software announced a breakthrough in AI-driven cargo management at the 25th edition of its flagship Cargo Forum in New Delhi, unveiling a new generation of AI-powered virtual agents designed to redefine how airlines and cargo handlers operate. The new Agentic AI suite brings intelligence, speed, and foresight to mission-critical workflows across the iCargo platform, setting a new standard for digital cargo transformation. The Agentic AI suite introduces intelligent, conversational agents embedded across the iCargo platform to support key business functions such as Revenue Management, Customer Service, Mail Management, and Sales. Users can interact in natural language to receive contextual insights and real-time recommendations. These agents don’t just respond, they predict, recommend and explain. Whether it’s optimizing yield, resolving customer queries in seconds, or flagging anomalies in mail and sales processes, the AI suite turns data into real-time decisions, reducing human effort while boosting accuracy and speed. According to Radhesh Menon, Head of Cargo & Logistics Solutions at IBS Software, the new tools are built to address real-world challenges across the cargo value chain. “These AI agents act as copilots, empowering cargo teams to recover revenue faster, respond to disruptions instantly, and deliver personalized customer experiences at scale. This is about transforming operations from reactive to predictive,” he said.
The platform’s three-pronged approach focuses on transforming customer experiences through conversational and hyper-personalised interfaces, driving operational excellence via intelligent virtual agents and fostering an AI-first culture that democratises insights across teams. These innovations are designed to deliver measurable outcomes – faster revenue recovery, reduced manual effort, and improved service levels, while ensuring trust, compliance and scalability for global cargo operations.
