Keeping it simple in terms of what COVID-19 has done and what contactless means, Satish Lakkaraju, Chief Commercial Officer, Agility Logistics at CargoTalk’s fourth digital conclave says, “It’s clearly visible from the way we have been doing meetings in the past and how are we interacting now. It’s only operations that have still been on ground but the rest of the things are now contactless.” He continues, “It is highly encouraging to see government initiatives on digitalisation and contactless movement. In the past, our fear used to be that government is slow to react but for the first time customs is the least painful department to deal with as far as logistics is concerned.”