Gati, Mahindra develop GEMS to enhance logistics efficiency

Gati has partnered with Tech Mahindra to develop Gati Enterprise Management System (GEMS) 2.0 to offer an enhanced customer experience and a modern tech-driven interface while increasing efficiency and lowering costs. The software application leverages Tech Mahindra’s expertise and focuses on cloud-native applications, reiterating the organisation’s commitment and investment towards next-generation digital transformation and Cloud initiatives. The partnership is focused on replacing Gati’s legacy application with a digital, scalable, and more agile cloud-based application for operational excellence and the highest level of customer experience. Vivek Agarwal, President, APJI (Enterprise), Corporate Development, Tech Mahindra, said, “The strategic deployment of new-age, data-driven technologies is at the core of revolutionizing operational efficiency and customer engagement in the logistics and supply chain industry. Our partnership with Gati in designing and developing GEMS 2.0 will help the organization boost productivity, unlock new business opportunities, scale performance and lead the tech-led transformation narrative in the express logistics segment.”