From the pages of CargoTalk: It’s time to re-explore digital transformation: Manoj Singh

Explaining how the pandemic provided an opportunity to re-explore digital transformation in order to improve business velocity and streamline the process for its customers at Mumbai Airport, Manoj Singh, Sr. Vice President & Head – Cargo, Mumbai International Airport says, “The coronavirus pandemic has pushed the industry to adopt new measures in the interest of safety of all. Mumbai Air Cargo has converted a majority of the paper processes into online transactions through electronic communication and messaging which have resulted in the reduction of cost and time for stakeholders as well as boosted the efficiency and agility in cargo operations at Mumbai Airport.”