“The imposition of 18% GST on air freight is a major setback for the trade, significantly increasing logistics costs and hampering India’s competitiveness in global markets. Cargo agents are deeply distressed, as this move threatens their sustainability amidst already tight margins. Lot of money / refund is pending of agents as the process of refund is manual and time consuming. The industry urges the government to reconsider this decision to promote ease of doing business and support India’s vision of becoming a global logistics hub.”