DTDC launches DIVA 2.0 to enhances user support

DTDC Express introduces DIVA 2.0, the first-ever conversational GenAI in Indian logistics industry to provide intelligent user support. The ingenious virtual assistant harnesses GenAI’s abilities to effectively address users’ shipping and delivery-related queries in 17 regional Indian languages, including Hindi, Tamil, Kannada, Assamese, Odia, Manipuri, Konkani, Punjabi, and Ladakhi. DIVA 2.0’s enhanced AI capabilities, Natural Language Understanding (NLU), and multilingual support are designed to offer an inclusive experience for users. The ingenious virtual assistant harnesses GenAI’s abilities to effectively address customers’ shipping and delivery-related queries in 17 regional Indian languages, including Hindi, Tamil, Kannada, Assamese, Odia, Manipuri, Konkani, Punjabi, and Ladakhi. DIVA 2.0’s enhanced AI capabilities, Natural Language Understanding (NLU), and multilingual support are designed to offer an inclusive experience for users.

“DTDC’s continued efforts and focus on innovation propels us to embrace cutting-edge technologies in our infrastructure. In today’s fast-paced world, businesses must adapt and remain agile in the face of relentless change. As we look to the future, Artificial Intelligence stands poised to transform our services. DIVA 2.0 aims to not only boost operational efficiency but also create deeply personalized, user-centric experiences,” Abhishek Chakraborty, CEO, DTDC Express, said.