‘Customer centricity, innovation, technology will shape the future’

Pranav Agarwal, Head of Supply Chain Solutions & IT at Rhenus Logistics, shares his outlook for 2024, “At Rhenus, the growth strategy for 2024 is intertwined with customer-centricity and technological innovation. Our focus has always been to provide our customers with integrated logistics services there by creating an ecosystem for suppliers, vendors, and partners. Leveraging our system integration capabilities and strong business processes, we can provide our customers with predictive analytics, real time visibility across supply chain events, purchase and indent order management systems, real time track and trace and so on. The outlook is to harness digital platforms to streamline operations and improve client interaction, ensuring seamless, transparent communication. We will also embrace cloud technologies for scalability and agility. The outlook includes fostering strategic partnerships and exploring new market segments. These steps aim to solidify Rhenus Logistics as a leader in innovative, customer-focused logistics solutions in the rapidly growing Indian market.”