CargoAi unveils CargoCoPilot Agent to enhance efficiency

CargoAi announced the CargoCoPilot Agent — Unified AI for air cargo, a conversational AI that works across WhatsApp, email, airline websites and their own CargoMART platform to streamline everyday workflows for airlines, GSAs and freight forwarders. The Agent handles common customer requests end‑to‑end — from AWB‑based tracking and rate & capacity search to automated booking and instant answers — cutting manual back-and-forth and speeding up responses industry‑wide. The CargoCoPilot Agent is the next evolution of CargoAi’s AI portfolio, building on years of investment and proven products such as the CargoCoPilot AI Outlook Plugin, CargoCoPilot via API and AI‑Powered Rates inside CargoMART. This launch represents a step‑change in capability: a single, secure AI interface that understands any language and meets customers wherever they work. “AI must feel natural, trustworthy and useful from day one. With CargoCoPilot Agent, a forwarder can simply ask ‘Show me rates to JFK’ or “Where is my shipment?” — and the Agent does the rest,” said Matt Petot, CEO at CargoAi. “CargoAi is not experimenting with AI — we are deploying it live, at scale and with measurable business value. With these new developments we are targeting to automate not less than 50% of emails interactions received by our industry, making room for higher valued tasks.”