American Airlines Cargo goes live with IBS Software’s iCargo Air Mail Handling and Mail Revenue Accounting

American Airlines Cargo has continued the modernisation of its business with the completion of digital Air Mail Handling and Mail Revenue Accounting modules from IBS Software’s iCargo system. This deployment, which was completed in late August, was the final transition necessary to complete the multi-year modernisation effort that replaces the cargo business’s technology platform. iCargo has helped American simplify its cargo business’s IT landscape by reducing the number of systems from 90 to 10, eliminating redundancies and inefficiencies in systems and processes that will drive improvements for its 8000+ cargo team and 30,000 customers. The enhanced technology enabled teams to better communicate with customers and offer new solutions in a time where keeping cargo moving was especially critical.
“Completing the transition to iCargo is a critical step in digitalising our global air cargo business. Air cargo has played a vital role during the pandemic, and it is important that we continue to innovate and press ahead with our digital strategy as we look toward the future,” said, Angela Hudson, Head of Transformation for American Airlines Cargo. She added, “Our entire team owned this transition and have been working side-by-side to leverage our new tools with customers in mind.”
“The successful go-live of the iCargo platform at American Airlines Cargo is a testament to the commitment that iCargo and IBS Software brings to the global air cargo business. American has an incredible team running an intensive air cargo schedule, especially now with their cargo-only flight schedule, and we’re delighted that iCargo will be playing a critical role in helping them achieve that,” said Ashok Rajan, Senior Vice President & Head of Cargo and Logistics, IBS Software.