‘AI can bring significant levels of efficiency in biz’

The increasing focus on using AI in the logistics sector is primarily being seen as a way to bring significant levels of efficiency in our day-to-day activities, says M. Afzal Malbarwala, Immediate Past President, ACAAI and Founder and Managing Director at Galaxy Freight. Ahead of ACAAI’s 47th convention in Malaysia, from Nov 23-26, Malbarwala says, “The challenges would be to identify an AI system which can integrate with our heritage systems, potentially merge with our actual customer deliverables, and protect our data sensitivity while delivering the solution we want as a final achievement. There is a fear among stakeholders that AI run machines can replace the human work force. Addressing such fears should take priority especially for heritage organisations who have long term loyal employees.” It is important to remember that AI’s ability to deliver the benefits is linked to our ability to provide continuous data streams which further allows the system to recognise and analyse data patterns before it can derive a methodology to do the same tasks at a much faster and efficient method.”