AFKLMP adds ‘PLUS’ service for cargo bookings

Air France KLM Martinair Cargo (AFKLMP) has added a new service level to sit between its express and general cargo options. The Franco-Dutch group’s new PLUS service will give customers priority when booking shipments and preferential treatment during loading and unloading. PLUS will bridge the gap between express, which is targetted at shipments requiring late delivery, early pick up or shorter connection times, and general cargo. “The PLUS service level perfectly completes our product portfolio, offering an intermediate option between our general cargo and express products. This extra option has long been on our customers’ wish list,” said Mathieu Fleisch, vice president products and verticals at AFKLMP. GertJan Roelands, senior vice president commercial, added: “The introduction of our new PLUS service level is a new step in our commercial transformation, which is intended to deliver a best-in-class customer experience. “Last month, we achieved a record 78% online bookings. This new service offers an extra alternative and enhances our online customer journey, making it even easier for customers to do business with us.”