Menzies adopts Truck Visit Management Solution to improve efficiency

Menzies Aviation, the ground handling agent has eliminated wait times, maximized capacity and is using its resources better with Nallian’s Truck Visit Management Solution, which was up and running in 8 weeks, consists of a digital front desk and slot booking system. It ensures a smooth flow of freight pick ups and drop offs at the GHA’s warehouses. Petr Cizek, General Manager, explains: “We used to have no visibility on who would be coming when to pick up or drop off goods. Trucks would show up unannounced, which created waiting times. Today, trucking companies and freight forwarders book a slot according to our availability. This eliminates wait times and it enables us to offer a better and faster service at the dock door, since we can plan staff and prepare freight for the scheduled pick ups and drop offs. As a result, we are delivering a better service to our customers. It is my most important indicator for success: our customers no longer complain.”