Celebi launches WhatsApp chatbot to improve cargo tracking

Celebi Delhi Cargo at Indira Gandhi International Airport, New Delhi, launched WhatsApp Chatbot Connect service for cargo tracking to elevate customers’ experience. Cargo customers can get a real-time update on Celebi WhatsApp Connect and track the status of international cargo using the Air Waybill number. WhatsApp Connect will facilitate hassle-free, quick, and simple two-way communication where customers can get secure and trustworthy information at their fingertips. Kamesh Peri, CEO, of Celebi Delhi Cargo said, “As a leading Cargo Terminal Operator our aim is to provide the best services to our customers each time and provide maximum visibility of their cargo. With Celebi WhatsApp Connect, we bring to our customers, real-time visibility of international cargo handling along the various stages of terminal operations. Our WhatsApp Connect enables a two-way communication medium where our customers can get reliable information about their cargo at Celebi Delhi Cargo Terminal. This is part of our ongoing digitalization initiative to simplify the transaction process and provide ease of access to information. We believe it will help our customers not just in terms of visibility but also to plan resources, increasing overall efficiency.”