Air cargo modernisation is required: IATA’s Chief

At the 11th World Cargo Symposium opened in Abu Dhabi, the International Air Transport Association (IATA) called on the air cargo industry to accelerate modernisation and focus on delivering high quality service. “Listening to the customer has never been more important. The positive forces currently supporting growth are good news. But our customers are telling us that they expect more. Complicated and convoluted paper-based processes that are basically unchanged from the 16th century is still being used in air cargo today. Our customers pay a premium to ship by air and they rightly expect modern processes and high quality services,” said Alexandre de Juniac, Director General and CEO, IATA.