CSMIA upgrades cargo infra for electronic goods handling

Chhatrapati Shivaji Maharaj International Airport (CSMIA) leads in electronic goods handling as the airport ensures seamless handling and supply chain operations.  “Electronic cargo items at CSMIA largely constitute of imports with an 8% share of overall volumes. The Cargo Handling Team at CSMIA navigates through a diverse variety of electronic goods, including mobile phones & accessories, computer components, industrial electronics, healthcare equipment, automobile components, networking gear, solar cells, printers, and laptops,” says CSMIA. From the moment electronic goods arrive at CSMIA’s cargo facility, carefully organised steps are taken to ensure their safe passage. Fragile electronic items, upon arrival, are promptly moved to an earmarked area to ensure safety and integrity. Here, specialized handling techniques are employed to safeguard them throughout their stay at the facility. The cargo is meticulously categorized, and stored in secure locations, adhering to pre-agreed Standard Operating Procedures (SOPs) with customers. Products are prioritized for safe and secure storage, as well as reduced turnaround times for handover/delivery. As the cargo awaits its journey, CSMIA’s key account coordinators share continuous updates to customers on cargo status throughout the process. CSMIA has successfully handled shipments from renowned mobile phone manufacturers in addition to their regular electronic product management. These shipments were safely handled and delivered on priority as desired by the customers, earning appreciation from both logistics providers and customers for the seamless handling of goods.

Moreover, amidst the hurdles posed by the Covid-19 disruption, including social distancing measures and resource constraints, CSMIA’s air cargo terminal persevered, processing over 43,000 metric tons of electronic goods without interruption. This feat underscores the commitment of the staff to maintain operational efficiency during challenging circumstances.

Seamless collaboration with airlines and other stakeholders is pivotal in ensuring the smooth handling and transportation of electronic items. Key account coordinators work closely with clients to coordinate cargo movements, act on pre-alerts, and provide regular updates to maintain visibility and transparency throughout the process.