Sunil Kohli, MD, Rahat Cargo said, “To overcome the EXIM trade uncertainties, the agents are trying their best to collaborate with e-commerce companies while focusing on developing the specialised services of assorted kind. The agents are further diversifying into high-value, time-sensitive goods such as pharmaceuticals, perishables (e.g., fresh produce, seafood)within the domestic sector. The agents remain responsive to changes in global trade patterns including the impact of tariffs, trade agreements, and geopolitical events on their operations. Amid a highly competitive trade scenario, the agents do their bests to provide excellent customer service which includes real-time tracking and proactive communication in order to strengthen the loyalty factor among the clients.